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Value and systems perspectives in combining human and automated services: commentary on "seven challenges to combining human and automated service"
Ng,
Irene C. L..
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration.
v.
Vol.27.
no.
No.1.
2010.
p.
81 -
84...
issn:
0825-0383
.
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